1. Introduction
ABCCasino ("we", "us", or "our") is committed to protecting the privacy and security of anyone who uses our platform. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, register an account, or engage in any gaming or transaction activity on ABCCasino.
By using our platform, you agree to the practices described in this policy. If you have questions or concerns at any point, our support team is available to assist you. We may update this policy from time to time — the date at the top of this page will always reflect the most recent revision.
2. Information We Collect
The type of information we collect depends on how you interact with our platform. Generally, this falls into three categories:
Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address (used for identity verification)
- Government-issued ID documents submitted during KYC
- Payment details used for deposits and withdrawals (processed securely)
Information Collected Automatically
- IP address and approximate location
- Device type, browser, and operating system
- Pages visited, session duration, and interaction patterns
- Login timestamps and OTP verification records
Information from Third Parties
- Identity verification results from KYC service providers
- Transaction confirmation data from payment processors
- Fraud detection signals from security monitoring services
3. How We Use Your Information
Every piece of data we collect has a specific purpose. We do not use your information beyond what is reasonably required to operate, protect, and improve the platform.
| Purpose | Information Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | Government ID, address documents, selfie |
| Processing deposits and withdrawals | Payment method details, transaction records |
| Account security and OTP authentication | Mobile number, login timestamps, IP address |
| Fraud prevention and anti-money laundering compliance | Transaction history, device data, IP address |
| Customer support and dispute resolution | Account history, communication records |
| Platform improvement and analytics | Anonymised usage data, session behaviour |
4. Cookies and Tracking Technologies
ABCCasino uses cookies and similar technologies to keep your session active, remember your preferences, and understand how visitors use our platform. Cookies are small data files stored on your device by your browser.
We use the following types of cookies:
- Essential cookies — required for the platform to function. You cannot opt out of these without affecting core features like login sessions.
- Analytics cookies — help us understand traffic patterns and improve the user experience. Data collected is aggregated and anonymised.
- Security cookies — used to detect and prevent fraudulent activity and protect your account.
You can control or disable non-essential cookies through your browser settings. Please note that doing so may affect how certain parts of our platform work for you.
5. Data Sharing and Disclosure
We do not sell your personal information. We share data only where necessary and always with appropriate safeguards in place. The third parties we work with include:
- KYC and identity verification providers — to confirm your identity before withdrawals and high-value transactions.
- Payment processors — to facilitate secure deposits and withdrawals in PHP through local banking and e-wallet channels.
- Fraud and security services — to identify suspicious activity and protect our platform and its users.
- Legal and regulatory authorities — when required by law or in response to a valid legal request.
All third-party partners are contractually required to handle your data securely and only for the specific purpose for which it was shared.
6. Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period afterwards, in line with legal and regulatory requirements. Specifically:
- Account and transaction records are kept for a minimum of five years after your last activity for compliance purposes.
- KYC documents are retained for the period required by applicable law.
- If you request account deletion, we will remove or anonymise your data within a reasonable timeframe, except where retention is required by law.
7. Data Security
We take the security of your personal information seriously. ABCCasino uses a combination of technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- OTP-based two-step verification for logins and sensitive account changes
- Restricted internal access to personal data on a need-to-know basis
- Regular security assessments and monitoring of our platform infrastructure
While we do everything we can to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password and to keep your login credentials confidential. If you suspect any unauthorised activity on your account, contact our support team right away.
8. Your Rights and Choices
As a user of ABCCasino, you have rights over your personal information. You may contact our support team to:
- Access — request a copy of the personal data we hold about you.
- Correct — ask us to update any inaccurate or incomplete information.
- Delete — request the removal of your personal data, subject to our legal obligations.
- Restrict processing — ask us to limit how we use your data in certain circumstances.
- Withdraw consent — where processing is based on your consent, you may withdraw it at any time.
9. Children's Privacy
ABCCasino is strictly for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under that age. If we discover that an account belongs to an underage user, we will close the account immediately and remove the associated data in accordance with our policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will notify registered users through the platform or via email. The updated date at the top of this page will always indicate the most current version. Continued use of ABCCasino after any update means you accept the revised policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out to our support team. You can also visit our FAQ page for answers to common privacy-related questions, or review our Terms & Conditions for the full picture of how your account and data are managed.